CasinoLuck Review

CasinoLuck is a highly experienced casino website that was established in 1999 and is still available for players that signed up in the ‘90’s. Originally aimed at European visitors it is now available in all parts of the world giving players from countries like the UK, Canada, New Zealand, India, and Kenya a popular website that combines an online casino and live casino and has a welcome bonus for each and all of them. Despite being a seasoned veteran in the industry we do believe that there is room for improvement which we will carefully touch upon in this review.

In our in-depth review of CasinoLuck we will closely elaborate on why we have this opinion and what they’re doing right and wrong. To make sure that we give you all the details you need we have broken our review down into different segments with lots of information for players from all around the world. This means that, amongst others, players from the UK to NZ and from Canada to India will know what bonus is waiting for them. After this review, you will be able to make a sound decision whether this website is for you or not.

Welcome Bonuses, Loyalty and Promotions

Most online casinos featured on our website offer welcome bonuses and some of them even offer full packages. CasinoLuck is one of the many operators that works with a bonus package consisting of bonus money and free spins and the good thing is that they adapted their welcome pack to each market they target meaning that players from around the world will have a clear understanding of the promos waiting for them when they sign up. Here is the most important promo of all the casino bonuses on offer at CasinoLuck.com.

Welcome Bonus

New players that sign up to CasinoLuck in the UK can get a 100% welcome package of up to £100 + 100 Free Spins for the Play’n Go hit slot Book of Dead which is chopped into three smaller bits including both bonus money and free spins. Here’s how this works:

We advise all of our visitors to pay close attention to the bonus terms which particularly holds true for the wagering requirements, wagering contributions, and excluded games. To get a full understanding of this, please visit CasinoLuck’s promotions page where all the terms are listed for your convenience. We found these bonus terms to be reasonably fair.

Promotional Offers

In addition to the welcome package, there are also recurring promotional offers which make sure that existing customers are well taken care of. These periodic offers are advertised throughout the website and typically run on a monthly basis. These promos give you the opportunity to take part in all sorts of tournaments and actions giving you some extra chances to win bonus money, free spins, and other deals. We didn’t come across any reload bonuses at the time of our review, but the tournaments have the same idea of giving visitors of CasinoLuck some extra incentives to make them stick around.

Loyalty Rewards

CasinoLuck boasts a 7 tier Loyalty Program that is meant for loyal customers. Upon registration you’ll start as a New Member, but if you happen to be a loyal customer you might just make it to the ultimate Prestige-level. Some perks of the loyalty program include higher deposit limits, birthday gifts, and free spins which of course always come in handy. Opt in, play, and get rewarded from the very first day you’re signed up to CasinoLuck.

Casino Games

Players can choose from more than 600 slots and other casino games which most players will agree on is not enough, especially not for a brand that has been around since the late ‘90’s. Players that do want to give it a shot will have regular slot games as well as classic slots and table games at their disposal. Progressive jackpot slots fans will probably feel slightly disappointed as well as the number of jackpot games is also a bit limited. Below we’ll give you an overview of the games on offer and the providers they work with at CasinoLuck. This way you can decide for yourself whether the 600 titles meet your needs.

Slot Machines

With approximately 500 slots available we can’t really say that we liked what we saw here although we don’t have any complaints about the game portfolio from a quality point of view. We just find it rather difficult to comprehend that they haven’t managed to come up with more than 500 titles considering their launch in 1999. The slots lobby features regular categories like “New”, “Jackpots”, and “All Games” which is a bit too standard if you ask us. All together we find that the number of slot machines available limits this casino’s potential, but the game studios they work with are actually amongst the very best options:

Live Casino

The live casino is slightly better as there are a lot of options available, we counted about 130 titles. The selection of live casino games is powered by game developers like Evolution and Authentic Gaming. Most games found in the live section are table games, but you’ll bump into some game shows too. All together, we counted about 20 roulette games, 20 baccarat titles, 55 blackjack games, as well as game shows and games that form part of a different category. Some of the games we were most pleased with to find in the live lobby were Lightning Roulette, Gonzo’s Quest Live, Dream Catcher Live, and Monopoly Live.

Table games

The lobby of table games is brought to you by providers like Pariplay and iSoftBet and features most of the standard games like Blackjack, Baccarat, Roulette, which is pretty much all we expect from this section. What we also enjoyed is that you’ll only find a selection of RNG online table games here. Something to note is that all table games are excluded from the welcome pack so you’ll need to go for the other categories instead if their bonus is one of your reasons to sign up with this online casino.

Scratch cards

There are about 60 scratch cards available, depending on your region. Some of the games we came across here are Sampo, Wings of Cash, and Super Hippodrome. Also, there are a few video poker games and keno games available, but don’t expect too much of these sections as the number of options in this category is a bit limited. Overall, there are quite a lot of thrills to be found in the lobby of scratch cards and other specialty games.

Mobile games

With regard to our mobile visit, we have to say that we quite liked what we saw in terms of look & feel, but we found the website a lot slower than we’re used to. The upside is that there is no need for a separate app so you can go ahead and visit the website right from your favourite device and the mobile casino will adapt accordingly. Being this slow, however, they may just need to consider a mobile app that meets today’s standards.

Deposits and Withdrawals

Although the exact availability of banking methods depend on your region, credit cards like Visa and Mastercard are not allowed in the UK. With all the alternative options readily available, this shouldn’t be a problem to most. The banking page lists a nice range of e-wallets and mobile payment solutions such as MuchBetter, Sofort, PayPal, and Trustly. No fees are charged for transactions and the processing times are well within the industry standard. It should be noted that the list of withdrawal options is about the same as that of depositing, which is about ideal as you really don’t want any big differences here.

Depositing funds and withdrawing winnings always needs some extra attention which is why we request you to carefully check out the terms and conditions as well as the processing times and even the bonus terms as these can affect the choice for a certain payment method. Since the traditional banking methods tend to take a lot longer to process than other payment methods, you might want to consider e-wallets over bank wire transfers.

Customer Support

Customer support hours at CasinoLuck aren’t set to 24/7 availability and are limited to 08:00 GMT to 23:00 GMT. This may seem broad to some, but it definitely doesn’t meet our own criterion of around the clock availability. A lot of users play at night which is why we find it rather inconvenient that customer support shuts down after 23:00 GMT. Depending on your time zone, this can turn out to be rather annoying if the opening times don’t match your playing behaviour. Then again, we were quite positive about the FAQ page as this section is rather useful and well filled. We just hope that you don’t need customer support.

Trustworthiness

At CasinoWebsites.com we try to stick to reputed and trustworthy websites as much as possible which is why we’re delighted to say that CasinoLuck holds some of the very best licences available on the market. Both the licences issued by the MGA and the UKGC give players the guarantee that their financial and personal details are safe and that international guidelines are adhered to. The website is implemented with SSL encryption which basically means that all data sent between you and the website are protected. CasinoLuck itself was founded in 1999 which is yet another strong indicator for their overall stability and professionalism. We’ve got nothing to complain about here.

Conclusion

CasinoLuck gives us a website that performs well in many aspects, but fails to meet some of the most simple performance metrics such as a large casino lobby and around the clock support. There are a few hundred slots available, which isn’t enough, at least not for most seasoned players. On the upside, there is a welcome bonus for players around the world that conveniently adapts to some of the most important English speaking markets. This means that you can both claim your bonus and deposit your funds in GB Pounds, Canadian dollars, New Zealand dollars, or Indian Rupees. The bonus terms are also very fair and feasible which is equally important for our casino review team to recommend a casino and its bonus. As we previously pointed out in terms of their reputation and trustworthiness, we have also very little to object to as it is all well taken care of.

In the end, you can’t really go wrong with a casino website that has been around for a few decades, holds the best licences, and is part of Aspire Global International Ltd, which is a casino operator that gives us a wide range of well performing casino brands of which most are available in all corners of the world. Being available around the world in this case means that there can be some slight differences in terms of game availability, payment options, and bonuses, but on the whole we found their offer to be rather well-balanced in most countries we checked for. Wherever you find yourself, we’re sure you’ll have a website that is good enough to recommend, even despite its lacking game lobby.

CasinoLuck Casino FAQ

What do we know about CasinoLuck Casino’s owner?

CasinoLuck is brought to the market by Aspire Global International which is a well known operator that is registered in Malta. This is also the main country where they hold a licence, together with a licence in the United Kingdom. Aspire Global International was founded in 2007 and most websites launched by this operator still stand today. We therefore believe that we’re dealing with a sound and stable organisation. Some other sites operated by this company are QueenPlay Casino, Luckster Casino, ZetBet Casino, Jaak Casino, and KaiserSlots Casino that are widely known as popular casinos around the world.

Is it legal to play at CasinoLuck Casino?

Yes, in most countries it is — at least in the countries our website is aimed at such as the UK, Canada, New Zealand, Ireland, Canada, Kenya, and India. If you’re from another region, we advise you to check with the laws of your country before you sign up and deposit.

Is CasinoLuck Casino considered safe?

Yes, we believe CasinoLuck is safe which is clearly thanks to a combination of experience and accreditations. This operator holds licences from both the MGA and UKGC which are both very respected gambling institutions. CasinoLuck also works with the best payment methods and game providers which all together makes it a very trustworthy website. As CasinoLuck’s history goes back to 1999, we believe it’s fair to call them trustworthy.

Who is allowed to play at CasinoLuck Casino?

CasinoLuck’s website is available in many countries around the world, meaning that most of our English speaking visitors should be able to access the website in their region. Some excluded countries are the US and its overseas territories, France and its overseas territories, Japan, and Mexico, but at the same time the platform is fully available in many other regions like India, New Zealand, Kenya, Ireland, and Canada.

Summary

100% welcome package of up to £100 + 100 Free Spins

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